We now have a whole new view of the world.
Once we purely automated manual processes that took place when developing computer systems.
Whilst there are gains in doing such steps, understanding what users actually require to do and then rethinking the process often leads to cleaner designs, more intuitive systems, shorter learning cycle and faster results.
Working with the end users also exposes undocumented processes and gives the end user more satisfaction that they were involved in the goal.
Going hand in hand with user experience, improved interface mechanisms allow for better and less tedious work flows.
Take the simple case of using a keystroke rather than having to reach for a mouse to do something.
We are now becoming a more technically aware society with mobile and home computers and in these realms, users shy away from overly complex programs. However in the workspace they are often forced to use antequated systems with multiple programs just to achive a single goal.
The time to simplify these issues results in faster working practices, lower staff turnover and quicker onboarding.